Are you a mature self-starter with experience in car or van rental reservations? Do you possess exceptional communication skills and a passion for outstanding customer service? If so, we have an incredible opportunity for you! We seek a dependable and bilingual Front Office Rental Reservation/Sales Representative to join our dynamic team.
Key Responsibilities:
Reservation Management: Utilize your in-depth knowledge of van or car rental terms and conditions to proficiently manage reservations using industry-specific software and MS Office Suite, focusing on Excel.
Multitasking Expertise: Demonstrate the ability to multitask efficiently while focusing on multiple projects in our busy small office environment.
Customer Interaction: Engage with customers to manage van rentals, process incoming and outgoing calls, and identify opportunities for upgrades while delivering top-notch customer service.
Dispatch and Assistance: Play a pivotal role in ensuring a smooth rental experience for our customers by dispatching vehicles and assisting drivers with rental destinations, pickups, and returns.
Inventory Management: Ensure all vehicles are stocked with the necessary rental items to enhance customer satisfaction.
Online Booking Support: Assist customers with online rental bookings and related paperwork, utilizing tools like DocuSign on our company website.
Qualifications:
Bilingual proficiency is a plus.
Prior experience in car or van rental reservations is highly desirable.
Computer literacy and proficiency in MS Office Suite, especially Excel.
Strong communication skills and a passion for delivering excellent customer service.
The ability to work in a small office, take direction, and collaborate effectively.
A proactive approach to identifying prospects for upgrades and presenting them to customers.
